Return & Exchange Guidelines
Last updated: August 2026
We want you to shop with complete confidence on ZivanaStore. If an item you ordered does not meet expectations, has a manufacturing fault, or was sent in an incorrect color or size, you can request a return or exchange within 7 days of delivery.
⚠️Unboxing Video Requirement:
To prevent delivery disputes, customers are required to record a short unboxing video upon receiving their courier package. Claims regarding missing contents or physical transit damage cannot be processed without an unboxing video.
Exclusions (Non-Returnable Items)
- Clearance, final sale, or promotional liquidation items.
- Free gift items, promotional rewards, or sample products.
- Items showing signs of wear, scratches, missing tags, or non-resellable condition.
Return Packaging Instructions
Returned products must include all original packaging, user manuals, warranty cards, stickers, and included accessories. Please package items securely inside an outer bag or shipping box (do not attach adhesive tape directly onto the manufacturer's product box).
Returns Department
ZivanaStore Logistics Hub