Privacy Policy

At ZivanaStore (accessible via www.zivanastore.com), we prioritize your privacy and are dedicated to safeguarding your personal data. This Privacy Policy outlines the types of information we collect, how it is used, and the security protocols in place to protect your identity.

Personal Information We Collect

When you browse our platform, we automatically collect basic device metadata, including browser type, IP address, time zone, and cookies. When you register an account, place an order, or subscribe to updates, we collect personal data such as your Name, Shipping Address, Email, Phone Number, and Payment details.

Why We Process Your Data

We process minimal user data solely to:

• Fulfill product orders, deliver items, and process authorized refunds.
• Maintain site security, verify sellers, and prevent fraudulent transactions.
• Provide personalized customer support and order tracking notifications.

In-App Chat & Buyer-Seller Communication

ZivanaStore provides built-in real-time messaging tools enabling buyers and sellers to communicate directly regarding product details, specifications, delivery schedules, and support requests:

• Message Confidentiality: Private chat transcripts are strictly restricted to the participating buyer and verified seller.
• Safety & Moderation: Chat logs may be reviewed by ZivanaStore support personnel strictly for dispute resolution, fraud prevention, and verifying compliance with our community guidelines.
• Off-Platform Safety: For your security, buyers and sellers are advised to keep all negotiations and payment agreements within ZivanaStore to ensure complete escrow protection.

Price Negotiation & Custom Offer Privacy

When buyers and verified sellers negotiate custom prices or pre-order terms on ZivanaStore:

• Negotiated Pricing: Price offers and custom quotes submitted during direct deal negotiations remain private between the buyer and seller.
• Escrow Guarantee: All negotiated offers finalized on the platform are backed by ZivanaStore Payment Escrow protection until delivery is confirmed.

Data Protection & Security

We maintain administrative, technical, and physical safeguards to protect customer data against unauthorized access, loss, or disclosure. All sensitive transaction data is encrypted using standard SSL protocols.

Contact Customer Support

For questions regarding our Privacy Policy or to request data updates, please contact our privacy compliance team at support@zivanastore.com.